Shop Partner Policy

1. Introduction

This Shop Partner Policy governs the registration, onboarding, product listing, and operational responsibilities of merchants associated with SuperX Shop.

By registering as a shop partner on the platform, merchants agree to comply with all terms, policies, and applicable laws.

2. Merchant Registration Requirements

To become a shop partner on SuperX Shop, merchants may be required to provide:

• Full Name
• Phone Number
• Email Address
• Shop Name
• Shop Address / Pickup Location
• Exact Shop Location
• Aadhaar Card (Mandatory)
• PAN Card (Mandatory)
• GST Number (Optional)
• Trade License (Optional)
• FSSAI License (Optional where applicable)

SuperX Shop reserves the right to verify submitted information and documents before approving merchant accounts.

3. Account Verification

Merchant accounts may remain under review until:

• Identity verification is completed
• Required documents are verified
• Business details are approved by the platform

SuperX Shop reserves the right to reject or suspend applications without prior notice if submitted information is found to be false, misleading, or incomplete.

4. Merchant Responsibilities

Shop partners are responsible for:

• Maintaining accurate product listings
• Providing genuine and quality products
• Updating inventory regularly
• Ensuring proper packaging
• Preparing orders on time
• Maintaining hygiene and safety standards
• Following all applicable legal and regulatory requirements

5. Product Restrictions

The following products are strictly prohibited from being listed, sold, or distributed through SuperX Shop:

• Alcoholic beverages
• Drugs or narcotic substances
• Tobacco products
• Cigarettes or vaping products
• Illegal or restricted medicines
• Weapons or hazardous materials
• Counterfeit or stolen goods
• Expired or unsafe products
• Any product prohibited under applicable laws

Violation of this policy may result in:

• Immediate account suspension
• Permanent removal from the platform
• Legal action where applicable

6. Pricing & Inventory

Shop partners are responsible for:

• Correct pricing of products
• Maintaining sufficient stock
• Avoiding misleading offers or fake discounts

SuperX Shop reserves the right to remove incorrect listings or unavailable products.

7. Order Fulfillment

Merchants must:

• Accept and process orders promptly
• Ensure accurate item packing
• Avoid unnecessary delays
• Coordinate properly with delivery partners

Repeated order cancellations or delays may affect merchant account status.

8. Payments, Settlements & Online Transactions

SuperX Shop shall process online payment settlements for completed orders approximately every day at 11:59 AM, subject to operational processing timelines.

This includes:

• Online prepaid orders
• Eligible COD settlements converted into online payouts where applicable

In cases involving:

• Refund requests
• Failed payments
• Payment reversals
• Transaction disputes

SuperX Shop shall manage and process the applicable payment adjustments for online transactions.

9. Cash on Delivery (COD) Settlement

For Cash on Delivery (COD) orders:

• Online settlement may be provided where applicable
• Shop partners may alternatively request physical cash settlement

If physical cash settlement is requested:

• Settlement may take approximately 1 additional business day
• A SuperX Shop representative and/or delivery partner may deliver the cash amount to the merchant

Operational timelines may vary depending on availability and service conditions.

10. Product Responsibility & Liability

Shop partners are solely responsible for:

• Product quality
• Product authenticity
• Packaging standards
• Product safety
• Expiry validation
• Legal compliance of listed items

In cases involving:

• Defective products
• Damaged products
• Wrong products
• Expired items
• Unsafe products
• Customer complaints related to product quality

The concerned shop partner and/or delivery partner shall be held responsible.

11. Account Suspension & Termination

SuperX Shop reserves the right to suspend or permanently terminate merchant accounts for:

• Fraudulent activities
• Repeated customer complaints
• Fake orders
• Sale of prohibited products
• Violation of platform policies
• Misconduct or illegal activities

12. Independent Business Relationship

Shop partners operate as independent businesses and not as employees, agents, or representatives of SuperX Shop.

13. Platform Liability Limitation

SuperX Shop operates as a platform connecting customers, shop partners, and delivery partners.

SuperX Shop shall not be held responsible for:

• Product quality issues
• Delivery mishandling
• Merchant negligence
• Delivery partner negligence
• Damaged products
• Financial losses caused by partner misconduct
• Unauthorized or illegal activities conducted by partners

The respective shop partner and/or delivery partner shall bear responsibility for their own operations, products, conduct, and compliance obligations.

14. Policy Updates

SuperX Shop reserves the right to modify this policy at any time without prior notice.

Updated versions shall become effective upon publication on the platform.

15. Contact & Support

For merchant-related support or policy queries, shop partners may contact SuperX Shop through official support channels available on the platform.